Returns & Exchanges
Regarding Textbook refunds;
We gladly offer a full refund, less shipping charges, on items returned to us in their original condition and shipped (postmarked) before 30 days after delivery of the package based on United States Postal Service online tracking. Determination of "original condition" is at the sole discretion of Urgent Care Education. Absolutely no refunds on textbooks shipped after 30 days of delivery. Be sure to wrap your package securely. We highly recommend using an insured, traceable shipping method. Please include the receipt with the product you are returning.
Defective books must be returned for replacement as quickly as possible. Replacement will not be issued until said defective book is received by Urgent Care Education and confirmed to be defective. Each book is checked prior to shipping, so any uncharacteristic damages to the book may be denied defective. It is also important to use a padded envelope or packing material when returning a defective book to ensure there is no further damage and that any defective parts may be clearly seen.
Simply repackage your purchase using the original shipping materials, or a padded 9.5 x 12 Priority Mail envelope from the United States Postal Service. Include a brief message explaining your return/exchange is required for processing. If you have any questions, please don't hesitate to email firstname.lastname@example.org.
RETURN SHIPPING IS AT COST TO CUSTOMER;
unless it is determined that Urgent Care Education is responsible for an error. If Urgent Care Education is in error, we will credit the customer's return shipping cost (it won't exceed published United States Postal Service 2 Day Priority Mail Padded Envelope rates).
If you have any questions or concerns, please email email@example.com.